Shipping policy

Orders placed before 4:20 PM EST will be shipped same day, Monday to Friday, with Expedited Service using Canada Post, no matter the order total, and a tracking number will be provided. We offer FREE Expedited Shipping on orders over $120 CAD, before tax, across Canada*. XpressPost is also available to add to your order if you need your item in a rush. If you live in the Greater Toronto Area (GTA), there is an option for same day local pick up, but the order must be placed by noon eastern time. Pick Up is by appointment only for online orders.

The Herb Cafe will ship to PO Box and FLEX Delivery addresses but these orders MUST be paid by Email Money Transfer (Interac eTransfer). We can not ship to any address other than the billing of the credit card if that is the payment method used. Orders paid by credit card must be shipped to the billing address of that card. We are happy to accommodate shipping to PO Boxes, Flex Delivery, to your work address, or a friend's house provided that the order is paid for by EMT. This policy is fraud prevention measure implemented by TD Bank to protect ourselves and the cardholder from theft.

Please let us know if you have any questions or concerns. Thank you!

Order pickups can be collected at:

1404 Gerrard St. E., Toronto, ON, Canada. M4L1Z4

By appointment only. Pick up available from 1pm-6pm Tuesday - Sunday

Delivery time and costs are supplied directly from Canada Post and are based on the weight of the order and the distance from our shop to your requested shipping address. The delivery time begins when the order is shipped, not when the order is placed.

*Rural parts of Canada may require an added shipping cost which may not be included in the free shipping promotion. Same day shipping may not be available in certain situations such as Canada Post holidays, service outrages, or on the big 4 holidays (BlackFriday/CyberMonday, Christmas/Boxing Day, April 20, October 17). Extra Large or heavy items may also incur an added shipping charge.

If the wrong address is entered by the purchaser and returned to us, there will be a return shipping fee. It is normally the same cost as it was to send it out, but can be more, especially with Priority and XpressPost shipping. The Return fee can be up to $100 CAD, or more, depending on the weight, value, and distance traveled for an order. There will also be the initial shipping cost to send it again to the correct address. The Herb Cafe is not responsible for an incorrectly entered address. This also applies to orders not accepted or refused at the door. A return shipping fee will be charged to us and credited from your order automatically and the balance from the order will be refunded to the original payment method used. The Herb Cafe is not involved in the checkout process, and any error occurring from this process is caused by the customer entering the information. We will not be financially responsible for any transaction that has to be shipped back due to the recipient's error. 

During periods of high volumes like 4/20, October 17, BlackFriday/CyberMonday, Christmas, or Boxing Day there may be delays with the couriers. They will have work loads over 10x their normal levels. Also, please refer to the Canada Post schedule for an accurate understanding of the available days for orders to be in transit.

If you are using a community mailbox and do not inform us of this and your parcel is stolen from the box, we are not responsible for the lost order. We lose 3-4 orders every years from stolen community boxes. It is up to the recipient to inform us of this so we can request the item be picked up from the Post Office instead of left behind where anyone in your shared property can have access to it.