🇨🇦 WE SHIP TO ALL CANADIAN PROVINCES AND TERRITORIES 🇨🇦
🇺🇸 WE SHIP TO ALL 50 STATES (Including HI, AK, & DC) 🇺🇸
Lightning Fast, Same Day Order Processing!
Speed is the name of the game when it comes to shipping, and The Herb Cafe is as fast as they come! Orders placed before 4:20 PM EST will be shipped same day, Monday to Friday* using Canada Post, no matter the order total, and a tracking number will be provided by email. We offer FREE Expedited Shipping on orders over $100 CAD, before tax, across Canada*. XpressPost and Priority shipping are also available to add to your order if you need your item in a rush. Please note that same day shipping times may be delayed during high traffic sales periods like 4/20, Black Friday, and Boxing Day.
Please Use Interac e-Transfer (Email Money Transfer) for any of the following:
Recently Moved (billing information not updated)
Purchasing a gift for a friend/family and shipping to them directly
Shipping to your work address
Away for school
All orders paid by credit card must be shipped to the billing address associated to that card. We are happy to accommodate shipping to PO Boxes, Flex Delivery, new home address, work address, or to a friend's house provided that the order is paid by EMT. This policy is fraud prevention measure implemented by TD Bank to protect themselves, The Herb Cafe, and the cardholder from theft due to the increasing volume of online fraud. Manually entering a different shipping address when using a credit card may result in your order being delayed, or even cancelled, if we are unable to verify if a stolen card was not used.
How Long Will It Take To Get My Order?
Delivery times and costs are supplied directly from Canada Post and are based on the weight of the order and the distance from our warehouse to your requested shipping address. The delivery time begins when the order is picked up by Canada Post, not when the order is placed.
*Rural parts of Canada may require an added shipping cost and may not be included in the free shipping promotion. Same day order processing may not be available in certain situations such as Canada Post holidays, service outrages, or on the big 4 holidays (BlackFriday/CyberMonday, Christmas/Boxing Day, April 20, October 17).
If the wrong address is entered by the purchaser and returned to us, there will be a return shipping fee. It is normally the same cost as it was to send it out, but can be more, especially with Priority and XpressPost shipping. The Return fee can be up to $100 CAD, or more, depending on the weight, value, and distance traveled for an order. There will also be the initial shipping cost to send it again to the correct address. The Herb Cafe is not responsible for an incorrectly entered address. This also applies to orders not accepted or refused at the door. A return shipping fee will be charged to us and credited from your order automatically and the balance from the order will be refunded to the original payment method used. The Herb Cafe is not involved in the checkout process, and any error occurring from this process is caused by the customer entering the information. We will not be financially responsible for any transaction that has to be shipped back due to the recipient's error.
The purchasing party is responsible for all shipping costs on cancelled or returned orders. If free shipping was chosen on a returned order, the shipping cost will be deducted from the refund.
If you are using a community mailbox and do not inform us of this and your parcel is stolen from the box, we are not responsible for the lost order. It is up to the recipient to inform us (by leaving a note at checkout) of this so we can request the item be picked up from the Post Office instead of left behind where anyone in your shared property can have access to it. High value orders will come with a do not safe drop instruction, and during the pandemic, will require a signature, possibly at the post office. If you'd like to avoid this, please use Interac eTransfer and leave a note at checkout. We cannot safe drop a high value order that was paid by credit card for obvious fraud prevention.
*Monday-Friday (Canada Post does not pick up on weekends and holidays). The same day shipping gurantee may not apply during high volume sales weeks (BlackFriday, Boxing Day, 4/20). Please refer to the Canada Post shipping schedule to see when they are off for statutory holidays. The CP Shipping Schedule can be found here: CANADA POST HOLIDAY SCHEDULE
Please let us know if you have any questions or concerns. Thank you!
🇨🇦 Prices Listed in Canadian Dollars 🇨🇦
All prices listed in our catalog are in Canadian Dollars. You will be charged in Canadian Dollars.
We accept Visa, MasterCard, American Express, Email Money Transfer and Cash (pick up orders). If you live outside of Canada and use a credit card, your financial institution will make the currency conversion on your behalf, using your normal credit card. We have absolutely no control on currency exchange fees taken by your credit card. If there is a discrepancy in rates, please discuss this with your credit card company. We have absolutely no way to adjust those fees or rates and are the responsibility of any card holder making an international payment.
ORDERS PLACED WITH A CREDIT CARD MUST BE SHIPPED TO THE BILLING ADDRESS OF THAT CREDIT CARD. The system will verify the information entered to make sure it matches the information registered to the bank or credit card company. This is done to avoid getting stolen credit cards from being used on our site and innocent people being charged. If a different shipping address is manually entered you will be asked to verify the order by sending us photo identification showing the name of the card holder and the billing address listed.
IF YOU WISH TO HAVE AN ORDER SHIPPED TO ANOTHER ADDRESS, PLEASE USE EMAIL MONEY TRANSFER (INTERAC eTRANSFER). Please use this method if the addresses don't match. It will save us time from contacting you and allow us to get the order out right away. Verification takes time!
TD BANK PROCESSES ALL EMT AND CREDIT CARD PAYMENTS FOR THE HERB CAFE. We do not use any third party processors. A major Canadian bank handles the transactions on our behalf. We do not keep any payment information on file and cannot charge your card for order adjustments or future purchases.
Instructions for Email Money Transfer:
After completing your purchase, log into your online bank and click Interac eTransfer or Email Money Transfer. We have it set up for auto deposit but some banks require a question and password. Please Send the exact order total to:
Question: THC-4xxxxxx (fill in your actual number)
Purchases from the United States:
For all customers in the US, your credit card company will convert the charges from Canadian dollars to US dollars. We have absolutely no control over conversion rates or added fees. Those are applied by the card holder's financial institution facilitating the payment.
Please let us know if you have any questions or concerns. Thank you!