Lightning Fast, Same Day Order Processing!

Speed is the name of the game when it comes to shipping, and The Herb Cafe is as fast as they come! Orders placed before 4:20 PM EST will be shipped same day, Monday to Friday* using Canada Post, no matter the order total, and a tracking number will be provided by email. We offer FREE Expedited Shipping on orders over $100 CAD, before tax, across Canada*. XpressPost and Priority shipping are also available to add to your order if you need your item in a rush. Please note that same day shipping times may be delayed during high traffic sales periods like 4/20, Black Friday, and Boxing Day. 

Please Use Interac e-Transfer (Email Money Transfer) for any of the following:

All orders paid by credit card must be shipped to the billing address associated to that card. We are happy to accommodate shipping to PO Boxes, Flex Delivery, new home address, work address, or to a friend's house provided that the order is paid by EMT. This policy is fraud prevention measure implemented by TD Bank to protect themselves, The Herb Cafe, and the cardholder from theft due to the increasing volume of online fraud. Manually entering a different shipping address when using a credit card may result in your order being delayed, or even cancelled, if we are unable to verify if a stolen card was not used. 

How Long Will It Take To Get My Order?

Delivery times and costs are supplied directly from Canada Post and are based on the weight of the order and the distance from our warehouse to your requested shipping address. The delivery time begins when the order is picked up by Canada Post, not when the order is placed. 

*Rural parts of Canada may require an added shipping cost and may not be included in the free shipping promotion. Same day order processing may not be available in certain situations such as Canada Post holidays, service outrages, or on the big 4 holidays (BlackFriday/CyberMonday, Christmas/Boxing Day, April 20, October 17).

If the wrong address is entered by the purchaser and returned to us, there will be a return shipping fee. It is normally the same cost as it was to send it out, but can be more, especially with Priority and XpressPost shipping. The Return fee can be up to $100 CAD, or more, depending on the weight, value, and distance traveled for an order. There will also be the initial shipping cost to send it again to the correct address. The Herb Cafe is not responsible for an incorrectly entered address. This also applies to orders not accepted or refused at the door. A return shipping fee will be charged to us and credited from your order automatically and the balance from the order will be refunded to the original payment method used. The Herb Cafe is not involved in the checkout process, and any error occurring from this process is caused by the customer entering the information. We will not be financially responsible for any transaction that has to be shipped back due to the recipient's error.

The purchasing party is responsible for all shipping costs on cancelled or returned orders. If free shipping was chosen on a returned order, the shipping cost will be deducted from the refund. 

If you are using a community mailbox and do not inform us of this and your parcel is stolen from the box, we are not responsible for the lost order. It is up to the recipient to inform us (by leaving a note at checkout) of this so we can request the item be picked up from the Post Office instead of left behind where anyone in your shared property can have access to it. High value orders will come with a do not safe drop instruction, and during the pandemic, will require a signature, possibly at the post office. If you'd like to avoid this, please use Interac eTransfer and leave a note at checkout. We cannot safe drop a high value order that was paid by credit card for obvious fraud prevention.

*Monday-Friday (Canada Post does not pick up on weekends and holidays). The same day shipping gurantee may not apply during high volume sales weeks (BlackFriday, Boxing Day, 4/20). Please refer to the Canada Post shipping schedule to see when they are off for statutory holidays. The CP Shipping Schedule can be found here: CANADA POST HOLIDAY SCHEDULE

Please let us know if you have any questions or concerns. Thank you!