Response to COVID-19
WE ARE OPEN AND OPERATING AT FULL SPEED. ONLINE ORDERS WILL STILL SHIP OUT ON THE SAME DAY FOR ALL ORDERS PLACED BY 4:20PM EASTERN TIME, MONDAY TO FRIDAY. OUR WAREHOUSE IS SECURE, ISOLATED, AND CLOSED TO THE PUBLIC. WE HOLD THE HEALTH AND WELL BEING OF OUR CUSTOMERS IN THE HIGHEST PRIORITY AND WILL DO EVERYTHING IN OUR ABILTY TO MAINTAIN THIS STANDARD. AS A RESULT OF THE NEW LOCKDOWN HEALTH MEASURES, OUR IN STORE PICK UP OPTION HAS BEEN TEMPORARILY SUSPENDED UNTIL FURTHER NOTICE. BUT OUR INDUSTRY LEADING FULFILLMENT TIME HAS IMPROVED WITH ALL OF OUR FOCUS ON COURIER DELIVERY. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US.
PLEASE BE PATIENT IF YOUR DELIVERY IS DELAYED. WITH ALL HEALTH AND SAFETY CONCERNS, THERE ARE BOUND TO BE SOME DELAYS. IF YOUR ORDER IS DELAYED BY DELIVERY, UNFORTUNATELY, THERE IS NOTHING WE CAN DO FOR 10 BUSINESS DAYS FROM THE SHIPPING DATE. IF THE ESTIMATED DELIVERY TIME IS YOUR DEADLINE FOR RECEIVING YOUR PARCEL, PLEASE DO NOT ORDER, AS NOBODY CAN PROMISE AN ACCURATE DELIVERY TIME FOR EVERY SHIPMENT. ALL COURIERS AROUND THE WORLD HAVE REMOVED THIER TIME DELIVERY GUARANTEES AND NOW OFFER AN ESTIMATED TIME OF ARRIVAL. FEEL FREE TO CHOOSE THE SHIPPING METHOD YOU PREFER, AS IT IS LIKELY TO MAKE IT TO YOU AS SCHEDULED, BUT PLEASE GIVE THEM EXTRA TIME IF THEY ARE LATE. CANADA POST IS NOT REFUNDING LATE DELIVERIES UNTIL THE HEALTH CRISIS HAS PASSED. PLEASE BE NICE TO YOUR DELIVERY PERSON. IT’S NOT THEIR FAULT.
ROUTE PACAKAGE PROTECTION IS AVAILABLE TO MAKE SURE YOUR ORDER IS FULLY INSURED.
WE ARE ALL IN THIS TOGETHER!
THANK YOU AND STAY SAFE!
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The Herb Cafe is an Authorized Canadian Distributor for all vaporizer brands in our catalog and all prices are listed in Canadian Dollars (CAD). Every vaporizer comes with a fully backed manufacturer's warranty and quick response customer service. We are a small, family run business so you'll always get personal care and never the runaround. Everything sold from TheHerbCafe.com comes with lifetime support. You can always contact us for help getting the most out of your device with tricks and tips after long time testing. And if you ever need service from the manufacturer, we can help you get in contact with them. We are here to help!
You can get ahold of us in every way imaginable!
Phone / Text: +1(647)542-5420
Toll Free: (888)VAPE-420
The devices sold at TheHerbCafe.com are intended for legal herbal aroma therapy. Whether using dry herbs or essential oils, always consult a doctor before use. We do not carry any products intended for use with tobacco or any form of nicotine. We do not carry any electronic cigarette products, including tanks, cartridges or e-juice. All of the items in our catalog are sold legally across North America. We do not sell any ingestible materials or products.